A plumbing job in a rental has more moving parts than one in an owner-occupied home. There is a tenant to contact, an owner to get approval from, a maintenance budget to stay inside, and a record to keep in case the job ends up in front of the Tenancy Tribunal. A plumber who turns up late, does not report back, or sends a vague invoice makes every one of those harder.
We contact tenants directly to arrange access, fix the problem, and send you a job report with photos and a plain description of what we found and did, so you can pass it straight to the owner.
Pricing: quotes are free, and every job gets a fixed price before we start, so there are no surprises on the invoice.
Property Manager Plumbing Jobs We Handle Across Auckland
- Plumbing and property maintenance
- Rental property plumbing
- Tenant leak call-outs
- Healthy Homes checks
- Photo job reports
- Landlord accounts
What we handle for rental portfolios
We cover the plumbing that keeps rental properties tenantable and compliant, including:
- Urgent repairs: burst pipes, no hot water, blocked toilets and overflowing drains
- Leaking taps, toilets and showers that push up the tenant's water bill
- Hot water cylinder replacement, including like-for-like swaps at short notice
- Drain clearing and camera inspections, with footage for owners
- Pre-tenancy and end-of-tenancy plumbing checks
- Body corporate and multi-unit shared drainage issues
Urgent repairs and tenant obligations
Under the Residential Tenancies Act, landlords must keep a rental in a reasonable state of repair, and tenants must report problems promptly. A burst pipe or loss of hot water is the kind of fault that needs a fast response, and delays can leave the landlord exposed if the tenant arranges their own repair or applies to the Tribunal.
When you send us an urgent job we contact the tenant directly, confirm access, and give you an arrival window. If the fix needs owner approval above your limit, we stop, make the site safe, and send you the photos and quote so you can get a decision quickly.
How It Works
Leaks and water bills in Auckland rentals
In Auckland, tenants usually pay for the water they use, so a running toilet or dripping tap quickly turns into a complaint about the bill. A hidden leak in the supply pipe can be worse, because nobody notices until the bill arrives. Where the bill points to one, we use leak detection to find it before anything is opened up.
Watercare offers a partial leak allowance on bills where a private leak is fixed promptly, generally within 21 days of being notified of a high bill. For a second allowance Watercare asks for a plumber's invoice. Our invoices and job reports record the date, the location of the leak and what was repaired, so the paperwork is ready either way.
How account pricing works for property managers
Jobs within your approval limit proceed without a phone call. Anything above it comes back to you as a written quote with photos before any work starts.
Invoices are itemised and reference the property address, your job number and the owner, so they can be matched and on-charged without chasing. Planned work across a portfolio, such as replacing ageing cylinders or relining drains, can be quoted as a programme.
Reports that protect you and the owner
Every job comes with a short report: what the tenant reported, what we found, before and after photos, what we fixed and anything that still needs attention. Where the cause looks like tenant damage, such as wipes in a drain or a broken fitting, we say so plainly and include the evidence.
That record is useful for owner communication, for insurance claims, and if a dispute about responsibility ever ends up in front of the Tenancy Tribunal.
Why Choose Cheeky's Plumbers for Property Manager Plumbing
Tenant access arranged for you
We contact the tenant directly to arrange access and give you an arrival window, so you are not the go-between.
Reports owners can read
Every job comes with photos and a plain account of what the tenant reported, what we found and what we fixed, including evidence where damage looks tenant-caused.
Your approval limit respected
Jobs inside your limit go ahead; anything above it is made safe and comes back as a written quote with photos before work starts.
Invoices that match your system
Invoices reference the property address, your job number and the owner, and record the leak date and location Watercare asks for.
Leak shut-off for multi-unit
For apartments where one failed hose can damage several units, we can fit leak sensors and automatic shut-off valves suited to NZ fittings, without promising an insurance discount.
Property Manager Plumbing FAQs
Do you contact tenants directly?
Yes. Once you send us the job, we arrange access with the tenant and keep you updated, so you are not stuck relaying messages.
Can you help with a Watercare leak allowance?
Our invoice and job report record the leak location, repair and date, which supports a leak allowance application, and Watercare requires a plumber's invoice for a second allowance. The application itself is made by the account holder.
How quickly can you attend an urgent repair?
Urgent jobs such as burst pipes, no hot water or a blocked only toilet are prioritised. We give you an arrival window when we confirm the job.
Will you tell us if the tenant caused the damage?
Yes. If the cause looks like misuse, such as wipes in a drain or damaged fittings, we say so in the report and include photos.
Do you work with body corporates?
Yes. We handle shared drainage, multi-unit hot water and common-area plumbing, and provide reports the body corporate can share with owners.
Property Manager Plumbing Across Auckland
Our property manager plumbing team works in every Auckland suburb. Find your local plumbers:
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